About Us
Effective Date: November 13, 2026
Last Updated: November 13, 2026
Gretavo is an online retail brand operated by Shaanxi Dongfan Fengyi Domestic Service Co., Ltd. We bring our products and customer support together through https://gretavo.com, with the aim of making it straightforward to review product information, complete an order, and find help when a question comes up.
A clear route from browsing to checkout
The product page is the place to review the item's description, available options, and displayed price. Before submitting an order, customers can check the selected items, delivery address, available shipping method, and final amount in the checkout summary. The options shown for a particular address determine whether delivery is available and what charge applies.
Support after an order
Questions do not stop once checkout is complete. Customers can contact us about order details, delivery progress, an item that arrived damaged, or a request for a return. Our customer-service team uses the order reference and relevant details to understand the issue and explain the next step.
Our Shipping Policy separates order preparation from carrier transit so customers can understand the different stages of delivery. Our Return & Refund Policy explains how to request an eligible return, how shipping costs are assigned, and how an approved refund is initiated. Mandatory consumer rights remain unaffected by the store's voluntary arrangements.
Privacy and account care
We use order and contact information to administer purchases and respond to customer requests. The Privacy Policy identifies Shaanxi Dongfan Fengyi Domestic Service Co., Ltd. as the Data Controller for the store's own retail activities and explains how to make a privacy enquiry. Customers should keep account credentials private and use the website's secure checkout rather than sending payment details by email.
Company information
Operating Company: Shaanxi Dongfan Fengyi Domestic Service Co., Ltd.
Unified Social Credit Code (USCC): 91611101MAK4KJL1XL
Company Address: Room K933, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province
Website: https://gretavo.com
Support Email: service@gretavo.com
Contact Phone: +86 13927835641
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
The company address above identifies the operating business. It is not automatically the location for returning a parcel. If an authorized return requires physical shipment, customer support will provide the applicable receiving address.