Privacy Policy
Effective Date: November 13, 2026
Last Updated: November 13, 2026
Who decides how Gretavo uses your information?
When you browse Gretavo, place an order, create an account, or ask us to resolve a delivery or product issue, information is generated at different points in that interaction. Shaanxi Dongfan Fengyi Domestic Service Co., Ltd. operates the Gretavo storefront and decides why customer information is needed for the store's own retail activities, including taking orders, arranging delivery, handling returns, and responding to customer requests. For those activities, the company is the Data Controller.
For example, the company determines which contact and address details are needed to send an order, which order records are needed to investigate a refund, and how a privacy request is routed and reviewed. Shopify and other service providers may process information to supply their own platform or service functions; their role for a particular activity may differ from the company's role as the seller.
Data Controller: Shaanxi Dongfan Fengyi Domestic Service Co., Ltd.
Unified Social Credit Code (USCC): 91611101MAK4KJL1XL
Company Address: Room K933, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province
Website: https://gretavo.com
Privacy Contact: service@gretavo.com
Contact Phone: +86 13927835641
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Information connected with a visit or purchase
The information we may handle depends on what you do on the website and which features you use.
Technical and session information may include an IP address, browser type, device information, language or region settings, pages requested, session identifiers, and security logs generated when a device accesses the storefront.
Order and delivery information may include your name, email address, telephone number, billing and delivery address, selected products and options, order value, discounts, payment status, transaction reference, shipping status, and refund details.
Account information may include an account identifier, registered email address, authentication records, preferences, and details needed to protect access, if account registration or login features are used.
Customer-service information may include the text of your messages, the order number you provide, the issue you report, photographs of an item or parcel, and information exchanged while a return or refund is being reviewed.
Please enter payment details only through the secure payment interface provided at checkout. Do not send a password, one-time code, or full payment-card number to us by email. We may receive transaction status and limited payment references needed to reconcile an order rather than complete card credentials.
How information reaches us
You may provide information directly when you browse, register, check out, or contact customer support. Technical details can be generated automatically by the browser or device during a visit. We may also receive limited order-related information from Shopify, a payment provider, a carrier, or another service involved in completing a transaction.
What we use information for
We use information for purposes connected with operating the storefront:
- To keep the website, shopping cart, checkout, and account features functioning.
- To receive and administer an order, verify payment status, prepare a parcel, and communicate delivery information.
- To respond to product questions, investigate damaged or missing parcels, process returns, and arrange refunds or replacements.
- To protect accounts and transactions, detect suspicious activity, investigate misuse, and maintain website security.
- To keep business records and meet accounting, tax, consumer-protection, and other legal obligations.
- To send optional marketing communications where permitted and to respect applicable preferences or consent choices.
We do not need a customer's account password to answer an ordinary order enquiry.
Legal grounds where required
If the law applicable to you requires us to identify a legal basis, the basis depends on the particular activity. Processing needed to take or fulfill an order may be necessary for performance of a contract. Records required by tax or other legislation may be processed to meet a legal obligation. Proportionate fraud prevention, account security, and service administration may rely on legitimate interests, balanced against individual rights. Optional marketing or non-essential tracking may rely on consent where required. You may withdraw consent for future processing without affecting processing that was lawful before withdrawal.
Shopify and other recipients
Gretavo uses Shopify as its commerce platform. Shopify may process information needed to provide the storefront, cart, checkout, and related infrastructure. Depending on the transaction, relevant information may also be shared with payment providers, delivery carriers, customer-support or technical service providers, fraud-prevention services, professional advisers, or public authorities where disclosure is legally required.
We limit disclosures to information relevant to the service or legal purpose. A service provider acting on our instructions may process data on our behalf. A payment provider or carrier may also act independently for its own regulated, operational, or contractual purposes and may provide its own privacy notice.
Cookies and similar technologies
Essential cookies or similar storage may be used to maintain a shopping session, preserve cart contents, support account access, remember necessary preferences, and protect the website. If analytics, personalization, or advertising technologies are enabled, they may collect additional information about interactions with the storefront.
Where applicable law requires consent before non-essential cookies or similar technologies are used, those technologies should operate in accordance with the relevant consent choice. You can also manage cookies through your browser settings. Blocking essential storage may affect cart, login, or checkout functions.
Marketing choices
If Gretavo sends promotional messages, you may use the unsubscribe method included in the message or contact us at service@gretavo.com to ask about your communication preferences. Service messages about an order, security issue, or requested support are separate from optional marketing and may still be necessary to complete a transaction.
Retention and international processing
We keep personal information for as long as it is reasonably needed for the purpose for which it was collected, and for additional periods required for accounting, tax, legal claims, security, or compliance. A temporary browsing record may be kept for a different period from an order record or a support conversation. When information is no longer needed, it may be deleted, anonymized, or otherwise handled as permitted by law.
The operating company is located in China. Shopify and other providers involved in a transaction may process information in other countries. Cross-border handling may therefore be subject to the laws of more than one jurisdiction. Where a transfer safeguard or other protective measure is required by applicable law, the transfer must be handled in accordance with that requirement.
Security
We use reasonable technical and organizational measures intended to protect information against unauthorized access, alteration, loss, or misuse. No website or electronic transmission can be guaranteed completely secure. You can help protect your account by using a unique password, keeping verification codes private, and contacting us if you suspect unauthorized access.
Your privacy choices and rights
Depending on your location and the law that applies, you may have rights to request access to personal information, correct inaccurate details, request deletion, restrict or object to certain processing, receive a portable copy, withdraw consent, or opt out of certain targeted advertising or data sharing. Some information may need to be retained where the law requires it or where it is needed to establish, exercise, or defend legal claims.
To make a request, email service@gretavo.com with the subject Privacy Request. Describe the request and identify the account or order to which it relates. We may ask for reasonable information to verify your identity before providing personal information or making a change. You may also have the right to complain to a relevant data-protection authority.
Children's information
The storefront is intended for adults making their own purchases and is not directed to children under 13. We do not knowingly seek personal information from children under 13. If you believe a child has submitted personal information through the website, contact us so we can review the matter and take steps required by applicable law. The age and legal-capacity requirements for purchases are set out in our Terms of Service.
Links to other websites and updates
A link to an external website takes you to a service operated by another party. Its privacy practices are governed by that party's own notice, not this one. We may update this Privacy Policy when our business practices, website features, or legal obligations change. The dates at the top identify the version currently displayed.
Contact the Data Controller
For questions about how information is handled for Gretavo's retail operations, contact the company responsible for those decisions:
Data Controller / Operating Company: Shaanxi Dongfan Fengyi Domestic Service Co., Ltd.
Unified Social Credit Code (USCC): 91611101MAK4KJL1XL
Company Address: Room K933, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province
Website: https://gretavo.com
Privacy Email: service@gretavo.com
Contact Phone: +86 13927835641
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)