Contact Us

Effective Date: November 13, 2026
Last Updated: November 13, 2026

Talk to the Gretavo team

For questions about a product, an order, delivery, a return, or information handled through this website, contact us using the details below.

If your message concerns an existing purchase, include the order number and the email address used at checkout. For a parcel issue, add the tracking reference if one has been provided. Please do not send account passwords, one-time verification codes, or full payment-card details in a message.

What to include in your enquiry

For an order amendment, tell us what needs to change and contact us as soon as possible. We can only attempt an address or order change while the order can still be updated before dispatch.

For an item that arrived damaged, incomplete, or different from what you ordered, describe the issue and attach clear photographs where reasonably available. This helps us identify the item and understand what happened.

For a return, contact us before mailing anything. If a return shipment is required, our support team will provide the applicable instructions and receiving address. The company address below is business identification information; it is not automatically a returns warehouse.

For a privacy enquiry, use the subject line Privacy Request and explain what information or action your request concerns. We may ask for reasonable details to verify that the request relates to you.

Business identification

Operating Company: Shaanxi Dongfan Fengyi Domestic Service Co., Ltd.
Unified Social Credit Code (USCC): 91611101MAK4KJL1XL
Company Address: Room K933, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province
Website: https://gretavo.com
Support Email: service@gretavo.com
Contact Phone: +86 13927835641
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)