Terms of Service

Effective Date: November 13, 2026
Last Updated: November 13, 2026

1. The parties to your purchase

These Terms govern access to and use of https://gretavo.com and purchases made through the Gretavo storefront. The seller and contracting party for a purchase accepted through this website is Shaanxi Dongfan Fengyi Domestic Service Co., Ltd. Gretavo is the store name used for the online retail business operated by that company. In these Terms, “Gretavo,” “we,” and “us” refer to the storefront and its operating company; “you” refers to the person using the website or placing an order.

These Terms should be read together with the Shipping Policy, Return & Refund Policy, and Privacy Policy. Mandatory consumer rights under the laws that apply to a transaction remain in force and are not waived by these Terms.

2. Who may use the website

You must be at least 18 years old and legally capable of entering into a binding agreement to create an account in your own name or place an order. If the law applicable to you sets a higher age or additional requirement, that rule takes priority. A person who does not meet the applicable age or legal-capacity requirement must not independently make a purchase.

You agree to provide information that is accurate, current, and sufficient to process your account or order. You must not impersonate another person or use another person's contact or payment details without authority.

3. Registration, sign-in, and account security

Some website features may be available without an account. If registration is offered, complete the on-screen registration steps and provide a valid email address and any other information requested for account administration. Sign-in may use a password, an email verification link, a one-time code, or another method displayed by the website.

Where you create a password, choose one that is difficult to guess and do not reuse a password that you use for another service. Keep your password and verification codes confidential. Do not allow another person to use your account, and sign out when using a shared device. We will not ask you to disclose your password or a one-time security code by email.

You are responsible for keeping your account details accurate and for activity carried out using credentials you control, subject to any rights you have under laws governing unauthorized access or payment transactions. If you suspect that someone has accessed your account without permission, contact us promptly at service@gretavo.com. We may take reasonable steps to verify identity before changing account details or disclosing order information.

We may limit or suspend account access where reasonably necessary to protect customers, investigate suspected misuse, maintain website security, or comply with law. A security restriction does not remove a consumer's rights in relation to an order already placed.

4. Your responsibilities when using Gretavo

You agree not to use the website to commit fraud, interfere with another customer's use, test or bypass security without permission, introduce malicious code, scrape or collect personal information unlawfully, submit false orders, infringe intellectual-property rights, or otherwise break applicable law. You are responsible for the accuracy and lawfulness of information and materials you submit.

You must review the product selection, quantity, delivery details, and order total before submitting checkout. If you discover an error, contact us as soon as possible.

5. Product information and availability

Product descriptions, images, options, and prices are provided to help you assess the item offered. The specific product page and the selections shown in your cart form the basis of the order request. Display settings and lighting can cause minor visual differences, but this does not remove our responsibility to supply goods that conform to the contract and applicable law.

Availability can change. If an item becomes unavailable or a material listing error affects an order, we may contact you to explain the available options. We will not knowingly substitute a materially different item without your agreement. If we cannot fulfill an order for which payment has been collected, the appropriate amount will be refunded as required by law.

6. Orders and acceptance

When you submit checkout, you make an offer to purchase the items shown at the displayed total. An automated message confirming receipt of an order request does not necessarily mean that the order has been accepted or dispatched. The purchase contract is formed when we confirm acceptance or otherwise accept the order through fulfillment, as recognized by applicable law.

We may decline or cancel an order where payment is not authorized, the delivery address cannot be served, stock is unavailable, a material pricing or listing error has occurred, or there is a reasonable basis to suspect fraud or unauthorized activity. If payment was taken for an order that we cannot fulfill, we will arrange the refund required by law.

7. Prices, payment, and taxes

The currency, product prices, discounts, shipping charges, and taxes collected by the store are shown in the checkout summary before payment. Only payment methods displayed at checkout are available for that transaction. A bank, card issuer, or payment provider may separately apply currency conversion or transaction fees.

An international delivery may be subject to customs duties, import taxes, or clearance charges imposed by the destination authority. Whether such amounts are collected at checkout or separately depends on the delivery terms and local rules. A shipping offer does not, by itself, promise that an order is free from import charges.

8. Dispatch and delivery

Order preparation is generally estimated at 1–3 business days after successful payment confirmation. Carrier transit is generally estimated at 7–15 business days after dispatch. These periods are separate estimates, not a guaranteed arrival date. The available destination and shipping charge are determined by the delivery options displayed for the address entered at checkout.

Please consult the Shipping Policy for destination availability, tracking, address changes, customs, delivery interruptions, and missing or damaged parcels.

9. Cancellations, returns, and refunds

If you need to cancel an order or correct its details, contact us before dispatch. We will try to assist while the order can still be changed, but a change cannot be guaranteed after fulfillment or carrier handoff.

An eligible voluntary return may be requested within 30 calendar days after delivery. The Return & Refund Policy explains product condition requirements, exclusions permitted by law, and who pays return shipping. We do not charge a restocking fee. For an approved refund, we initiate repayment to the original payment method within 10 business days after approval, unless a shorter legal deadline applies. A bank or payment provider may take additional time to display the credit.

Nothing in this section limits statutory rights relating to faulty, damaged, misdescribed, or incorrectly supplied goods.

10. Website materials and third-party services

The Gretavo name, website design, original text, graphics, and other protected materials are owned by or licensed to their respective rights holders. You may use the website for personal shopping and lawful browsing, but may not copy, republish, modify, or commercially exploit protected materials without permission.

The website may rely on third-party services, including commerce-platform, payment, security, or delivery services. Those providers may have separate terms and privacy practices for the services they supply. Their involvement does not remove obligations that remain with us as the seller.

11. Privacy and communications

Information relating to an account, order, payment status, delivery, return, or support request is handled as described in our Privacy Policy. We may send service messages needed to administer a transaction or protect an account. Promotional communications, where offered, are subject to applicable consent and opt-out requirements.

12. Warranties, liability, and events outside reasonable control

Nothing in these Terms excludes a warranty, remedy, or liability that cannot legally be excluded. This includes mandatory consumer rights relating to product conformity, delivery, refunds, and remedies for misconduct.

We are not responsible for a delay caused solely by an event outside reasonable control, such as a major transport interruption, natural disaster, government restriction, or widespread network failure, to the extent the law permits. We will take reasonable steps to communicate material service interruptions and address affected orders.

If a provision of these Terms is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.

13. Changes to these Terms

We may revise these Terms when the website, our services, or legal requirements change. The updated version will display a revised Last Updated date. A later change will not retroactively remove rights attached to a transaction already governed by an earlier version, except where the law permits otherwise.

14. Governing Law and Disputes

Contracting party. The contracting seller for a purchase made through Gretavo is Shaanxi Dongfan Fengyi Domestic Service Co., Ltd., not the payment processor or delivery carrier.

Governing law. Subject to mandatory consumer-protection laws and non-waivable conflict-of-law rules, these Terms and the purchase relationship are governed by the laws of the People's Republic of China.

Good-faith resolution. If a disagreement arises, please first contact us at service@gretavo.com with the order number and a clear description of the issue. We will review the matter and seek a practical resolution. This request does not prevent you from contacting a consumer authority or using a complaint process available under applicable law.

Court jurisdiction. To the extent a choice-of-court provision is legally valid, disputes may be submitted to the competent people's court having jurisdiction at the company's domicile in Shaanxi Province, People's Republic of China. If mandatory law gives a consumer the right to bring proceedings in another court or forum, that right is preserved. Where the stated venue is not legally effective, jurisdiction will be determined under the applicable procedural law.

15. Company and contact details

Operating Company: Shaanxi Dongfan Fengyi Domestic Service Co., Ltd.
Unified Social Credit Code (USCC): 91611101MAK4KJL1XL
Company Address: Room K933, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province
Website: https://gretavo.com
Support Email: service@gretavo.com
Contact Phone: +86 13927835641
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)